To allow Anadrac Services to remotely control your computer, you will need to download and install the Join.Me utility.

First click HERE to download the JoinMe utility  OR  goto https://join.me and click on the SHARE button.
    This will begin the download. You may need to specify if you want to save the file.

Run the downloaded Join.me.exe file

You will get the following on the top of your screen.

You will then need to provide Anadrac Services with the session number. In the example above, its 144-290-409.

When Anadrac Services connects to your session the mouse button will light up. Click on the mouse button to share control of your computer.

After the maintenance is complete, don't forget to close the session.